9897333800 sldgirlscollege@gmail.com Admissions Open 2026-27
NEP 2020 Grievance RTI

Grievance Redressal

शिकायत निवारण

Submit Grievance Track Status Process FAQ Contact

Your Voice Matters

S.L.D. Girls College is committed to providing a fair, transparent, and confidential grievance redressal mechanism. Every complaint is treated with sensitivity and resolved in a time-bound manner as per UGC (Grievance Redressal) Regulations, 2012.

24h
Acknowledgment
7-15
Days Resolution
100%
Confidential
Free
No Charges

Submit Your Grievance

Fill out the form below. All fields marked with * are required. Your information is kept strictly confidential.

You will receive acknowledgment and updates on this email.
Urgent matters are resolved on priority basis.
Max 5 MB. Allowed: PDF, DOC, DOCX, JPG, PNG.
Minimum 20 characters. Please be specific to help us resolve your issue quickly.

Track Your Grievance

Enter your ticket number and registered email to check the current status of your grievance.

Check Status

Use the ticket number you received when submitting your grievance.

How It Works

Our transparent, six-step grievance redressal process

1
Submit Your Grievance

Fill out the online form with accurate details. You will receive a unique ticket number via email.

2
Acknowledgment

Within 24 hours, you will receive an acknowledgment confirming your grievance has been registered.

3
Review & Assignment

The Grievance Redressal Committee reviews your complaint and assigns it to the appropriate department.

4
Investigation

The concerned department investigates the matter and gathers relevant information within 7 working days.

5
Resolution

A decision is made and communicated to you via email. You can track the status using your ticket number.

6
Closure & Feedback

You can provide feedback on the resolution. The case is closed if you are satisfied.

Frequently Asked Questions

Answers to common questions about the grievance redressal process

Who can file a grievance?
Any student, parent, faculty member, or staff member of the college can file a grievance. Alumni and visitors may also submit concerns related to their interactions with the institution.
Is my identity kept confidential?
Yes. All grievances are treated with strict confidentiality. If you choose the anonymous option, your personal details will not be visible to anyone except the Grievance Redressal Committee Chairperson.
How long does it take to resolve a grievance?
Most grievances are resolved within 7-15 working days from the date of submission. Complex cases may take longer, and you will be informed of any delays.
Can I track the status of my grievance?
Yes. When you submit a grievance, you receive a unique ticket number. Use the "Track Grievance" section to check the current status anytime.
What if I am not satisfied with the resolution?
If you are not satisfied, you can request a review by writing to the Principal within 15 days of receiving the resolution. The Principal will review the case personally.
Can I file a grievance anonymously?
Yes. However, anonymous complaints may limit our ability to investigate thoroughly. We recommend sharing your identity for faster resolution.
Is there a helpline I can call?
Yes. You can call our Grievance Helpline at the number provided on this page during office hours (Mon-Sat, 10:00 AM to 5:00 PM).
Will filing a grievance affect my academic record?
No. Filing a genuine grievance will never affect your academic record. It is your right, and we encourage you to raise concerns constructively.

Need Immediate Assistance?

For urgent matters, please contact our Grievance Redressal Committee directly. We are available Monday to Saturday, 10:00 AM to 5:00 PM.

Your Feedback Shapes Our Institution

We value every voice and every concern. Together, let's build a better campus for everyone.

Submit a Grievance